Business process outsourcing has opened the doors of third world countries like the Philippines to global business, inspiring local talent to attain world-class credentials and eligibility. Now that the country has proven its capability at providing a highly qualified pool of human resources, companies around the globe have seen the wisdom of outsourcing in the Philippines. In fact, the Philippines is one of the top recipients of outsourced business processes worldwide.
Through business process outsourcing, companies are able to streamline their operations and lower costs. Certain work processes are sourced out at a fraction of the cost of in-house counterparts. Not only are resources saved but company management time is freed up, as well, to enable them to focus their attention to core business competencies, maximizing the company’s specialization and leveraging income and profit.
Back Office and Front Office Procedures
Business process outsourcing is divided into back office procedures and front office procedures. Back office procedures are internal functions that include, among others, human resources administration, payroll, tax compliance, purchasing and disbursement, order entry, billing and collection, and cash and investment management. Front office procedures are external functions that include, among others, customer relations, marketing and technical support. This contributes to customer satisfaction, strengthens brand loyalty and increases market share.
Front office procedures are often handled by contact centers or call centers. Contact centers provide more comprehensive services beyond voice calls. Unlike call centers, contact centers use a multi-channel contact management platform where customer interaction may also be done over the web or through email, fax and even instant messaging.
Inbound and Outbound Calls
Contact centers handle either inbound or outbound calls. Inbound calls are calls from customers or employees of a client company. The calls are received by a help desk and, depending on the caller’s needs, are routed to the most appropriate persons to handle them. These calls are usually related to customer service needs, sales or technical support.
The contact center is bound by a service-level agreement with the client company, where service goals are stipulated. Several metrics are used in measuring performance, including first call resolution, average handle time and average queuing time.
Outbound calls are made by contact center associates to clients, customers or a lead list. This could involve telemarketing to prospects or current customers, or collections on overdue bills. The interaction is often recorded or tracked by special programs.
Business Process Outsourcing in the Philippines
Business process outsourcing in the Philippines offered by Web Dot Com includes software development and maintenance, animation and graphic design, back office processes, and inbound and outbound contact center solutions. Contact center associates can set appointments, do customer profiling and acquisition, conduct business to business telesales, process credit cards, manage leads, manage customer relations and provide customer support and technical support.
Aside from business process outsourcing, Web Dot Com also offers comprehensive website development services, including web design, e-commerce solutions such as online store applications for online shopping and online payment, content management systems, advanced portal development and other custom programming, web based database programming, website maintenance and support, search engine optimization, search engine marketing and social media marketing.
Established in the Philippines in 1998, Web Dot Com has in the last ten years succeeded in positioning itself well as an ideal business partner for companies in its home turf, as well as in the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Korea, Hong Kong and the British Virgin Islands. It is committed to giving top quality service to fully support to its clients’ business growth, believing that the client’s success is its success.
Hi Lisa,
Great videos and sites! Have you come across the 30 day Challenge? also under eddale(youtube) I would like to know your take on their scenario thanks.
You need to keep accurate records when running a business. This will be your best defense if you ever get audited.
For IRS purposes, you need to make a profit every 3 out of 5 years to have the IRS prove that you are not running a business. Otherwise, it is up to you to prove that you are running a business and not doing a hobby. You can prove that you are running a business by keeping your business accounts and personal accounts separate.
You can write off any legitimate business expense including dinners with clients, car expenses, equipment, etc.
Having a separate checking account and credit card is a good idea. However, it isn't necessary. You can comingle your business and personal expenses using your personal accounts. But, if you do this, then it will be harder for you to prove that you are running a business.
For your revenues, you don't need a corporate account to make you deposits. You just need to make the deposits in your separate account that you use for business.
You can read Publication 334 for more information.
I’ve always been interested in making money on the internet, but could never figure out how without buying a bunch of programs. I stumbled across your youtube videos, and I have been very impressed at the information you offer for free! The information you have about building a site will definately come in handy for me. One thing I was wondering though is what about a forum? Would that be a good way to go, or should I just start out with a blog to get people visiting my site in the first place?
Hi,
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Hiiiiiii..
I think you have to choose the Marketing section in Human Resource Management(HRM) because in marketing you get the nice job in the good reputed company on a high post..
Your videos are great.
Aniko
Yes, the courses you speak of will help you to become a Business Analyst.
A BA can be on the client side or the IT side. If on the client side, they are interfacing with work group domains that process the work and review what they need. They generate requirements and then work with the IT side to update or generate processes and applications to fullfil the business needs.
If you're a BA on the IT side of the house, then you're taking all the requirements and developing processes and application solutions. Your job is to work with the client to generate a business solutions document (there are many names for it) and get signoff. Then, you need to make sure that solution becomes reality by working with systems analysts, programmers, and testers. You're generally responsible for the delivery of the solution. Although, if the solution revolves around process changes with other work group domains, you normally work with a PM (Project Manager). Never the less, you have end to end responsibilities for the IT delivery to insure the client gets what they need (and paying for).
With the offshoring of work to cheap labor, to remain associated with software development, the BA role is a good profession.
Good one..I really like this
Aniko
You can't post a Proposal for Sale of Business here. It is a comprehensive document similar to a business plan with dozens to hundreds of pages. Contact a broker like VR Business Brokers and see if you can get help. Yours is a unique business driven by personal contacts and is not easily sold.
Thanks for all the info!